FAQs

Want to know more about our products and services?

Have a read below of our frequently asked questions

Products

Where are the products made?

We produce all our products in the UK across our three factories in Berkshire

Are they made to order?

Each of our products are customisable to your chosen specification, which means we make every single product bespoke for you.

How long will it take for my product to arrive?

We aim to despatch all items (with the exception of ceramic tiles) no later than 12 working days from receiving the order. Ceramic tiles will be despatched within 30 working days from receipt of order. If you have selected 'PDF approval' we will wait until your PDF is approved before we print. The quicker you approve your order the quicker you'll receive it! Tip: check your junk folder if you haven’t’ received your email PDF proof.

Why can I not find products I have previously ordered?

As part of our ongoing effort to provide you with the best user experience, we have relaunched our website, reducing our image and product offerings to make it easier for you to shop. We made the decision to discontinue various product categories, but don’t worry we’ve ensured your favourite products are here to stay and at the high quality you’re used to. Click here to see the full list of products we've said goodbye to. If you have any questions get in touch with the team on [email protected] or 0118 922 1327 and they will be happy to help.

Do your products come with fitting instructions?

Yes, each order comes with instructions on how to install your product.

Are products supplied with fittings?

We supply the following fittings. Our murals come with a squeegee and strips for installing. Our canvases come with brackets and screws and our framed prints come with brackets, screws and string. All our blinds are printed single sided and are supplied with a beaded metallic chain for operation. We supply versatile fitting brackets for attachment above, behind or beside the blind. We also supply a control chain safety clip. Our window films come with a squeegee for installation. 

What fittings, paste, tools etc do I need to install the product

A range of DIY tools will be useful when installing your product. We suggest a heavy duty, high quality, ready mixed wallpaper paste for installing our paste the wall murals.

Is there a maximum size?

Yes, this is dependent on the product and is listed on each product page.

Is there a minimum size?

Yes, this is dependent on the product and is listed on each product page.

Can I customise any product to my own size and ratio?

Yes you can within the minimum and maximum size restrictions for each product. There are some restrictions on dimensions for stretched canvases as dimensions are available in 50mm or 100mm increments. All other products can be customised to the millimetre.

Wallpaper Murals

What finish wallpaper do you recommend?

All our wallpaper finishes are suitable for residential and trade use. Our fabric backed wallpaper finishes (Linen, Oriental and Just Stick It Up) are the best option for walls which are uneven as they will give the best finish. Areas with low to medium traffic we would recommend any of our wallpaper finishes, for high traffic areas stick with our Linen or Oriental fabric backed wallpapers. For further information regarding trade use, get in touch with us directly and we will be happy to advise further. 

What are the benefits of the more expensive wallpaper finishes?

Our premium wallpaper Linen, Oriental and Just Stick It Up finishes are a thicker, fabric backed papers. This means that these wallpaper finishes are a better choice for uneven walls as it will help to hide some of the imperfections of the wall. In high traffic areas the high durability of these wallpapers will mean you mural will look great despite the odd scuff.

Will I be able to install it myself?

Absolutely! We provide full install guides with each order, giving you a step by step process of how to install your mural. 

What should I do prior to installing the wallpaper?

Make sure your wall is clean and painted in a neutral or white acrylic paint prior to installation. This gives your wallpaper the best surface to adhere to and ensure you have the best finish.  

How do I install a mural wallpaper?

Our mural wallpapers are installed very similarly to traditional wallpaper. They are supplied in equal panels and applied using a paste the wall method (or self-adhesive depending on the finish you’ve selected). The second and subsequent drops should be overlapped by 50mm to make sure that the image aligns accurately. When all drops are hung, you need to trim the joins by splicing down the middle. We supply a full installation guide with every order detailing each step. If you’d like to get ready before your order arrives download the install guide from our product pages.

Can you recommend someone to install one of your mural wallpapers in my area?

Yes, if you’d rather we took care of it contact us to arrange a professional installation by one of our specialists.

How do I measure for a mural?

Measure the total area of the space you want your mural to fill. Typically, walls will not be consistent in height and width, so make sure you measure the width and height in at least three places, then simply enter the greatest measurement for the height and the width into our customisation tool. Each mural is supplied with an additional 50mm bleed all around and 25mm bleed between overlaps for installation and wall imperfections. 

How do I clean my mural?

Take a damp cloth and very gently wipe over the surface of the mural. Avoid applying too much pressure, scrubbing or scratching the surface as this may damage the mural. 

Can I use a mural in a bathroom?

If your bathroom is extremely steamy or your wall comes into contact with water, we wouldn't suggest using wallpaper. However if your bathroom is properly ventilated or rarely comes into contact with water then there shouldn’t be any issues. Due to the variation of conditions across bathrooms we cannot guarantee how our murals will perform in bathrooms. If you are unsure, contact us and we will advise further.

Can I use a mural in a wet room?

As the mural will be in direct contact with water we would not recommend using this in a wet room. Try our mural tiles instead. These are perfect for wet rooms and bathrooms.

Canvas Wall Art

How are the stretched canvases made?

Each bespoke canvas is hand stretched to your measurements over a 36mm deep timber frame. Choose between a white edge, black edge or image wrapped edge.

Can you ship large canvases?

Yes, however stretched canvases are unavailable to overseas customers over 1500mm. If this applies to you please get in touch as we can supply your canvas in an alternative format. 

What is the difference between the different edge options? 

We offer a black edge, white edge and image wrapped edge for every canvas. This is what is shown on the edge of the canvas. If you'd like the image to continue around the canvas frame edge select 'wrapped edge' or if you prefer select black or white edge.

Ceramic Tile Murals

How do I measure for tiles?

Measure the total area of the space you want your tiles to fill. Typically, walls will not be consistent in height and width, so make sure you measure the width and height in at least three places, then simply enter the greatest measurement for the height and width into our customisation tool. See our Ceramic Tile Mural Product page for more tips on how to measure for Mural Tile walls.

What grout gap size should I work with?

Each tile module size is inclusive of the British standard 3mm grout line making it easier for you to measure the desired space to fit your ceramic tile mural. For the individual tile size deduct 3mm. Be aware that due to the handcrafted process, there may be a + 1mm tolerance between individual tiles. If you are planning on a smaller grout gap, please get in touch and we can advise the quantities needed.

What sizes, shapes and finishes do you do?

We offer two square tiles 150 x 150mm and 200 x 200mm in a gloss finish. If you'd like alternative shapes get in touch and we'll be happy to assist. 

How are they made?

Fusing traditional ceramics techniques with the latest digital innovations, we ‘high fire’ your image onto quality wall tiles to seal the print and colour in for longevity.

Is the finish completely durable and water-proof?

Yes, they are like any other tiles you would buy. 

Can I use the tiles on the floor?

We currently don't offer tiles for floor application online, however if this is something you'd like get in touch and we'll be happy to assist. 

How do I install the tiles and do they come with an installation guide to ensure image result?

Each tile is labelled so you know which order to install them. We suggest laying them out before you get started so you can see how it all comes together.

What happens if I damage a tile whilst installing them?

We can send out replacement tiles if you break one. To ensure colour consistency we might ask for the surrounding tiles to match to. Get in touch with our team and we'll advise on what to do. 

Art Prints

How are the frames made?

Each frame is made from wood, with the frame depth measuring 24mm.

What frames and mounts are available?

We offer black, white and gilt frames. Mounts are currently not available online, however if you would like your print mounted with either a 50mm or 100mm white bevelled edged mount, please get in touch.

What finishes for art prints are available?

You can choose between Satin, Gloss and Matt for all unframed prints. Framed art prints are printed on a satin finish best suited to being mounted behind glass.

Can you do prints smaller than 500mm x 500mm?

Prints from our library of images are only available larger than 500mm square. However, we can print images supplied by you at whatever size you want up to 3000mm.

Wall Hangings

How are the Wall Hangings made and what are they made of?

Flanked with beautiful walnut wood battens top and bottom, each Wall Hanging has a neat leather tie and arrives ready to hang. 

Printed Roller Blinds

How do I measure for a blind?

First decide if you want to hang your blind inside or outside your window recess.

If you've chosen to hang your blind inside your window recess, take measurements in a few different places to ensure accuracy. If you're planning on hanging your blind outside your window recess we suggest that your blind should project at least 75mm (3”) around the whole of the recess.

Please make allowances if your recess is not square and always double check your measurements. For more details read our Blind Product page found in the footer.

Do you do blackout blinds?

Yes, we offer both standard and blackout blinds.

Do you do roman blinds?

No, currently we only offer roller blinds.

Decorative Window Film

How do I measure for window film?

Please supply the exact size of the panel of glass you require. If the size is irregular, then ensure you give a measurement that will neatly cover your requirements, and trim to fit when installing. If the design is to work over numerous panes please get in touch and we can provide your window film cut to the size of each pane. See our Window Film product page for more details.

What if my window is not square or rectangle?

No problem, simply measure the size of the area you are looking to cover and then trim when installing. If the shape is particularly complicated get in touch with us and we'll be happy to help. 

What finishes are available?

We offer a clear and frosted finish. 

Can window film be used on other glass surfaces for example shower cubicles or room dividers?

We have tested our window films on windows, glass doors and internal glass screens. We would not suggest using our films on shower cubicles or areas that will come into contact with extreme conditions for example heat or water. Get in touch to discuss your requirement if you are unsure.

Samples

Can I get a sample?

Absolutely! We offer a range of sample sizes and options for wallpaper murals. For canvas prints, art prints, wall hangings, window films and blinds we offer A5 product finish samples. A4 image samples and A3 bespoke samples are available for wallpaper murals only. Tile samples are not available. See below for more details.

How much is a sample?

We offer three options:

A5 finish samples are free. These are printed with an image that allows you to see the detailed print mark and feel the quality of each product finish before choosing. You cannot specify an image. A5 finish samples are not available for tiles as standard.

A4 image samples of your chosen image are available for murals only. These are printed at a standard scale on one of our mural wallpaper finishes and are £2. You cannot specify the finish. Popular images are held in stock and will be sent out the same day. More unusual images are printed to order so may take a little longer.

A3 Bespoke sample packs are also available for wall murals only and cost £20. You will receive one A3 print of your image at your exact scale and can select the area you would like to see using our simple online tool. You will also receive a print of your complete mural area scaled down to fit A3. Both are printed onto your specified mural finish. Our bespoke sample packs are all printed to order. The cost of your bespoke sample pack can be redeemed off your final wall mural purchase.

Can I choose which finish my A4 mural wallpaper image sample is printed on?

We print our A4 mural wallpaper image samples on any one of our wallpapers, however we cannot specify which one this will be. We recommend you order an A5 wallpaper finish pack as well as your A4 wallpaper image samples to help you choose exactly what you want.

Can I see a sample of the exact crop or at the scale I have selected?

Yes, if you choose one of our Bespoke A3 Sample Packs you’ll receive a print of your chosen image showing an area selected by you at your requested scale. You will also receive a print showing your complete crop at scale to the measurements you provide. Both are printed on A3 sheets of your chosen finish.

Can I redeem the cost of my A3 Bespoke sample pack from my final order?

Yes you can! When you receive your A3 sample pack you will also receive a code which you can use at the check out. This will deduct £20 from your final wallpaper mural purchase.

Can I get a tile sample?

We are unable to offer this service as standard at present. However if you would like a sample get in touch. Stocks are very limited due to the bespoke nature of the product, but if we can we will send you a finish sample.

Is sampling an exact match to the product?

Our printers are all calibrated to ensure colour continuity. However, there will be slight colour shifts between different finishes, as different surfaces absorb the inks differently. The samples and final products are all matched back to master files, however, there may be very slight colour shifts between print runs. These will be minimal and samples will give you a good indication of print mark and colour.

Images

Can I have any image in any product?

We've curated our selection of images we think will work best in each product, but you if you'd like your chosen image on a different product get in touch and we can arrange this for you. 

Can I zoom in as far as I like?

Yes you can, however we recommend that on products over 1000 x 1000mm you do not zoom more than 50% of the full image. 

How do I customise my product once I have selected an image?

It is quite simple! Once you know what product you are after and have decided on the image you will have reached one of our product detail pages. Scroll down and you will find our customisation tool. Input your dimensions and you will see the image cropped to scale. If you would like to select a different area of the image you can click and drag the window to show your preferred section. You can also zoom in to show a more detailed section of the image. The ratio of the window will stay the same as you grab a corner and zoom in or out.

Is it possible to amend the image?

Yes, we can take out details, change colours, stretch backgrounds and much more. Depending the changes you'd like to make it may incur an additional cost. Drop us a line and we can advise further.

Why are there tears in some of the images?

Our images are sourced from archives and we strive to retain all the age worn beauty from the originals dating back hundreds of years. Sometimes areas of the images have been lost, but we feel it just adds to the character. Each image is reproduced at the highest quality by scanning or photographing. The original documents come from a variety of sources from oil paintings to block printed wallpapers and our images capture the original production methods. They are not computer generated graphic images and therefore there may be some softness around shapes depending on the original document.  

Website Functionality 

How can I find images I might like?

Go to images in the main menu and select a category in the drop down menu or select All Images and use our filters to narrow down your search. You can browse by theme, style, colour, artist, medium and era. We have also paired similar images together across our collections, so if you like the look of an image and would like to see what else we have that is similar, click on it and see what our ‘you might like’ suggestions show.

How do I customise an image to any of your products?

When you find an image you like, click one of the product buttons, then scroll down to see our customisation tool. Input your dimensions, choose your finish and options then click and drag the customised images window to select your final image area. 

Can I save images and products including my customised products?

Yes, with our Wishlist feature you can save your chosen product. 

Can I share images and products including my customised products?

Absolutely! Just use the social share buttons on each page to choose your preferred network to share content on. 

How can I pay?

We offer various payment options including Apple Pay, Visa, Mastercard, Maestro, Visa Electron, American Express and PayPal.

Delivery

How long do I have to wait for my order to arrive?

We aim to despatch all items no later than 12 working days from receiving the order for all products other than Ceramic Tiles, which will be despatched within 30 working days. If you have selected 'PDF approval' for a customised product, we will wait until your PDF is approved before we print your order. The quicker you approve your order the quicker you'll receive it!

Can I track my shipment?

Yes, we will provide you with tracking details when the order has been despatched.

How long will it take to receive my order outside of the UK?

Depending where you’re located, your order should be with you no later than 7 working days after it has been printed and left our workshops in the UK.

Returns

What is your returns policy?

We have a money back guarantee based on the quality of our product. Due to the bespoke nature of our products we cannot accept returns if you have changed your mind or for any other aesthetic reason. If you are unhappy with the quality of the product or the condition in which it arrives, please notify us within 14 days of receiving your products, and we will refund or replace your item.

Trade 

Can I get a trade discount?

We offer trade discount for professionals operating within the interior design and architectural industry or contract interior sectors.

How do I apply for a trade account?

Simply fill in our trade account application form with your details, you’ll find it on our Trade page in the website footer and we will review your application.

What are your trade terms and conditions?

We offer a credit account for UK based companies on successful completion of a credit check using a third party provider and subject to minimum annual spend. All other non-credit account trade customers or overseas customers must pay via the website with credit or debit cards, Apple Pay or PayPal or via a proforma invoice, prior to the goods being despatched. For further details on our trade terms and conditions, get in touch. Email or call us on 0118 9221327.

 

Not found the answer you were looking for? Get in touch with us at [email protected] or via our contact page and we'll be happy to help!

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