Vinyl Graphics Limited (trading as Surface View) (“we” and ”us”) is committed to protecting your privacy.
You can visit the Website without disclosing any personally identifiable information about yourself.
1 THE INFORMATION WE COLLECT AND HOW WE USE IT
We will use, store or otherwise process any personal information that relates to and identifies you, including but not limited to your name, postal address, e-mail address, telephone number, your credit or debit card number and expiry date and any other information collected on registration, on placing an order and through surveys to the extent reasonably necessary to provide the services that are available through our Website to you by us.
We process this information for the purpose of:
We also gather this information and statistics for the purposes of monitoring Website usage and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify you.
If you choose to post messages in our forum or other message areas, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.
2 INFORMATION SECURITY
The Internet is not a secure medium. However, we have put in place various security procedures as set out in this policy. All your card details are passed from your browser to Sage Pay using 256 bit encryption. Sage Pay use 256 bit encryption systems. Your user admin area is protected by your user name and password, which you should never divulge to anyone else.
Please be aware that communications over the Internet, such as emails/webmails are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered – this is the nature of the World Wide Web/Internet. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.
We believe that we have appropriate policies, rules and technical measures to protect the personal data that we have under our control (having regard to the type and amount of that data) from unauthorised access, improper use or disclosure, unauthorised modification, unlawful destruction or accidental loss.
All of our employees and data processors that have access to, and are associated with, the processing of your personal information are obliged to respect the confidentiality of our visitors’ information.
We ensure that your information will not be disclosed to government institutions or authorities except if required by law or when requested to by regulatory bodies or law enforcement organisations.
3 TO WHOM WILL YOUR INFORMATION BE DISCLOSED?
4 YOUR RIGHTS IN RELATION TO YOUR INFORMATION
You can write to us at any time to obtain a copy of your information and to have any inaccuracies corrected. Where appropriate, you may have your personal information erased, rectified, amended or completed. Please write to Vinyl Graphics Limited, 268 Elgar Road South, Reading, RG2 0BT.
Please quote your name and address. We should be grateful if you would also provide brief details of the information of which you would like a copy or which you would like to be corrected (this helps us to more readily locate your data).
You may disable cookie support on your browser but be aware that by doing so, you will lose certain features that require a cookie to work properly. We may use the information collected by the cookie to provide us with various statistics without identifying any individual.
Please contact us at [email protected] if you require information about disabling any cookies on the Website.
6 YOUR CONSENT
You will be able to navigate the Surface View website without putting in any personal data.
If you are required to enter personal date for orders, samples or enquiries you will be asked for your consent to allow us to process your data or add you to our mailing list.
We may contact existing customers with marketing and promotional news via e-mail as we believe you will have a legitimate interest in the information being sent.
If you no longer want to receive an email from Surface View please use the unsubscribe option at any time on the email or contact [email protected]
If you would like to amend or delete any personal information held about you from Surface View records please contact [email protected]
In the event the purposes for processing change, then we will contact you as soon as practicable and seek your consent where such notification relates to a new additional purpose for processing.
Owing to the global nature of the Internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area. Countries outside of the EEA may not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try and protect the security of your information.
Vinyl Graphics Limited (trading as “Surface View”) is registered as a Data Controller under the terms of the GDPR and we ensure we comply with all the protection the Act affords to you. Our registration number is Z3038849.
8 USE OF YOUR PERSONAL INFORMATION SUBMITTED TO OTHER WEBSITES
We are not responsible for the privacy policies and practices of other websites even if you accessed the third party website using links from our Website.
We recommend that you check the policy of each website you visit and contact the owner or operator of such website if you have concerns or questions.
9 FURTHER INFORMATION
For further information from us on data protection and privacy or any requests concerning your personal information please write to Vinyl Graphics Limited at 268 Elgar Road South, Reading, RG2 0BT or email us at [email protected]
10 CUSTOMER PAYMENT DETAILS (CARD PAYMENTS)
All customer information obtained by VGL will be treated as confidential unless permission to disclose it is obtained from the customer.
Customer payment card details taken over the phone will be recorded on a ‘Credit Card Payment’ slip and passed to accounts. Once the payment has been processed the customer’s card details will be destroyed in the secure waste disposal cabinets.
Customers paying by card on the Surface View web site use Sage Pay as a secure payment method. VGL will not have access to the card details of payments made via Sage Pay.
For the prevention of fraud VGL will only be able to make card refunds on to the payment card that the original payment was taken from.