Terms & conditions

TERMS AND CONDITIONS FOR THE SUPPLY OF GOODS AND SERVICES

This page (together with the documents referred to on it) tells you the terms on which we supply any of our Ready to Buy or Customised products (Products) or services including site visits, installations and image alterations (Services) listed on the surfaceview.co.uk website (our site) to you. Please read carefully and understand these terms before ordering any Products or Services from our site. By ordering any of our Products or Services, you agree to be bound by these terms.

Please check the box marked “I agree to the Terms & Conditions” at the checkout if you accept them. If you refuse to accept these terms, you will not be able to order any Products or Services from our site. If you have difficulty in understanding any of these terms or have any other queries, please contact our customer services team, [email protected] who will be happy to assist.

You should print a copy of these terms for future reference.

1 INFORMATION WHICH WE ARE REQUIRED TO GIVE YOU

1.1 www.surfaceview.co.uk is a site operated by Vinyl Graphics Limited (trading as Surface View) (We). We are registered in England and Wales under company number 01229842 and with our registered office at 268 Elgar Road South, Reading, RG2 0BT, email address [email protected] Our main trading address is our registered office address. Our VAT number is GB 385 6166 20.

1.2 A description of the main characteristics of the Products and Services is contained on our site. Such a description will be contained in the Order Confirmation mentioned in paragraph 3.1.

1.3 The price of Products and Services (including delivery and packaging charges) and arrangements for payment is as described in paragraph 7.

1.4 The arrangements for delivery of Products are as shown at www.surfaceview.co.uk [Note that delivery may take place more than 30 days from order.] By accepting these terms, you are agreeing to a later delivery date as specified in the link. Other details of delivery are set out in paragraph 5.

1.5 You have a right of cancellation as set out in paragraph 4.

1.6 Details of the following support and after sales services can be found in the footer of our website, surfaceview.co.uk: privacy policy, cookie policy, product information, samples, shipping & returns, FAQs, service guarantee, discontinued products.

1.7 The technical means for concluding the contract to buy Products or Services are set out in paragraph 3. If you have made a mistake in inputting information, please click on the back arrow and you will be able to change it.

1.8 The language of the contract will be English.

2 YOUR STATUS

2.1 By placing an order through our site, you warrant that:

2.1.1 you are legally capable of entering into binding contracts;

2.1.2 you are at least 18 years old; and

2.1.3 you are placing the order as a consumer, i.e. an individual is acting outside his or her business if you are buying as a guest or if you are logged in as a consumer; or you are placing the order as trade only if you are a verified trade customer and logged in to the trade account you are registered to.

2.2 If we discover that any of the above warranties are incorrect, we shall be entitled to terminate the contract between us and to pursue any legal remedies that we may have under the general law.

3 HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

3.1 Your order for a Product or Service constitutes an offer to buy the Product or Service and all orders are subject to acceptance by us. After placing an order you will receive an order confirmation email from us acknowledging that we have received and accept your order. Please note that this email doubles as your receipt. The contract between us (Contract) will only be formed when we send you the Order Confirmation.

3.2 Where you have ordered a Product, the Contract will relate only to those Products we confirm in the Order Confirmation.

4 RIGHT OF CANCELLATION

4.1 If you are contracting as a consumer, you have the following statutory rights to cancel a Contract:

4.1.1 Products

Where you have ordered a Product, you may cancel a Contract for any reason at any time within 14 days, beginning from the time the contract is concluded between us and ending 14 days after the day on which you receive the Products.

4.1.2 Services

Where you have contracted to buy a Service (this will include those instances where we, or a third party we have sub-contracted, are conducting a site visit, installing a product or carrying out image alterations to your specific specifications), you may cancel a Contract for any reason at any time within 14 days, beginning on the day after the Contract was entered into. However, by agreeing to these terms you agree that we may start image alterations or sub-contract services for site visits and installations that you have ordered before the end of the cancellation period and your right to cancel your order will therefore end when we start providing the service.

4.2 If you are contracting as a trade customer, you have same rights to cancel a Contract as are listed in Clause 4.1 for consumers.

4.3 If you exercise your right to cancel, you will receive a full refund of the price paid for the Products or Services in accordance with our refunds policy (set out in paragraph 8 below). Orders cancelled after the term set out in 4.1 will be charged at the full product value, excluding delivery if items have yet to be shipped. To cancel a Contract under your statutory rights, you must inform us in writing of your intention to cancel by email to [email protected]

4.4 When exercising the cancellation right in relation to a Contract for Products which have already been delivered to you, you must return the Products to us immediately. See paragraphs 8.3 and 8.4 as to the manner and cost of returning the Products.

4.5.1 Whilst every effort is made to ensure you receive Products in the best possible condition errors may occur and damage may occur in transit. You are entitled to a reasonable opportunity to inspect the Products, which should be done on receipt of goods. Murals and window film should be inspected prior to cutting.

4.5.2 Ensure the decorator or installer reads the installation instructions carefully before beginning. No claims will be allowed for Products where a fault could reasonably be recognised prior to installation. Please check that the correct product has been sent.

4.5.3 At all times, you must take reasonable care of the Products and must not let them out of your possession. If you are in breach of your obligations to take reasonable care in this paragraph 4.4, we will have a claim against you and may deduct from the refund costs incurred by us as a result of the breach.

4.6 The cancellation right described in this paragraph 4 is in addition to any other right that you might have to reject the Products, for instance because they are faulty or misdescribed.

5 AVAILABILITY AND DELIVERY

5.1 Products

5.1.1 Your order for any Product bought direct from our website will be fulfilled within 12 working days (with the exception of Ceramic Tiles which will be fulfilled within 30 working days) of the date of your order confirmation, unless there are exceptional circumstances. If a Product (or substitute product) is unavailable so that we cannot deliver it to you within 12 working days (or 30 working days for Ceramic Tiles) of your order, we will contact you and either agree a later delivery date or permit you to cancel the Contract, in which case we will refund all monies paid in accordance with our refunds policy (set out in paragraph 8 below).

5.2 Services

5.2.1 We will make every effort to complete the Services on time but there may be delays due to circumstances beyond our control. In this case we will complete the Services as soon as reasonably possible.

5.2.2 You must provide us, in sufficient time, with any information and instructions relating to the Services that is or are necessary to enable us to provide the Services in accordance with these Terms.

5.2.3 If you do not, or you provide us with incomplete, incorrect or inaccurate information or instructions, we may cancel the Order by giving you written notice, or we may make an additional charge of a reasonable sum to cover any extra work that is required.

6 RISK AND TITLE

6.1 The Products will be at your risk from the time of delivery.

6.2 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

7 PRICE AND PAYMENT

7.1 The price of any Products or Services will be as quoted on our site at the time of your order or as set out in the quotation we provide to you, except in cases of obvious error.

7.2 These prices include VAT (UK only. International prices are quoted excluding local taxes) but exclude delivery costs, which will be added to the total amount due as set out in our Delivery Guide surfaceview.co.uk/shipping-returns

7.3 We are under no obligation to provide a Product or Service to you at an incorrect (lower) price, even after we have sent you an Order Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.

7.4 Payment for all Products and Services by consumers must be by credit or debit card, Apple Pay or PayPal. We accept payment with all major credit and debit cards.

7.5.1 Payment by all non-credit account trade customers or overseas customers must pay via the website with credit or debit cards, Apple Pay or PayPal or via a proforma invoice, prior to the goods being despatched. 

7.5.2 We offer a credit account for UK based companies on successful completion of a credit check using a third party provider and subject to minimum annual spend. Credit accounts are payable by the end of the month following the month of invoice.

7.5.3 We reserve the right to withdraw a credit account facility from any trade customer at our discretion.

8 OUR REFUNDS POLICY

8.1 When you return a Product to us (for instance, because you have cancelled the Contract between us, or have notified us in accordance with paragraph 15 that you do not agree to any change in these terms or in any of our policies, or because you claim that the Product is defective), we will examine the returned Product and will notify you of your entitlement to a refund via e-mail within a reasonable period of time.

8.2 We will process any refund due to you within 30 days of the day we received your cancellation. We aim to make refunds using the same method as that used by you to pay for your purchase.

8.3 Trade credit accounts will be credited for returned or cancelled Products and Services, within 30 days of the day we received your cancellation.

8.4 Refunds will be given on the following basis:

8.4.1 where you have validly cancelled a Product or Service under your right of cancellation described in paragraph 4, we will refund the full amount paid by you for the Product or Service, including the cost of delivery to you (if applicable).You will be responsible for returning the Product to us at your own cost.;

8.4.2 where you have validly returned a Product which is a substitute product under your right of cancellation, we will refund the full amount paid by you for the Product (including the cost of delivery to you) and reimburse the reasonable cost incurred by you in returning the Product;

8.4.3 where you have validly returned a Product to us or dispute the quality of a Service because it is defective or for some other reason for which we are responsible, we will refund the full amount paid by you for the Product or Service (including the cost of delivery to you) and reimburse the reasonable cost incurred by you in returning the Product; and

8.4.4 where you have returned a Product in circumstances other than paragraphs 8.4.1 to 8.4.4 above (which includes rejecting a defective Product or Service more than a reasonable time after receipt), any refund will be at our discretion. If we do agree to provide a refund, we will not refund the cost of delivery to you and we will not reimburse the cost incurred by you in returning the Product.

8.5 When returning Products to us, whether under the right of cancellation or for any other reason, you must take reasonable care to see that they are received by us and not damaged in transit.

8.6 Where deliveries are made to third parties (your client if you are a trade customer, decorators etc) on your instructions, it is your responsibility to ensure that the correct product is received. We cannot accept claims for any products that have not been checked and verified.

9 OUR LIABILITY

9.1 We warrant to you that any Product purchased from us through our site is of satisfactory quality.

9.2 We warrant to you that we will provide Services which:

9.2.1 conform with their description; and

9.2.2 are carried out with reasonable care and skill.

9.3 All goods are supplied by us on condition that our liability for any fault or defect in the quality, condition, description or fitness for any purpose, is limited in amount to a sum not exceeding the purchase price of the particular Products or Services in question. Under no circumstances whatsoever will the company be liable for indirect consequential loss or damage.

9.4 We shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal conditions, failure to follow our instructions (whether oral or in writing), misuse or alteration or repair of the Products.

9.5 If we breach these paragraphs we will be responsible for any losses which you suffer as long as they were reasonably foreseeable to both you and us at the time of your order and the Order Confirmation.

10 INTELLECTUAL PROPERTY

10.1 The copyright and all other intellectual property rights in the Products and materials used in connection with the Services and all text, artwork, graphics or images to be found on our site are owned by or licensed to us.

10.2 If you are supplying your own images you must warrant that they are without copyright restrictions. Surface View shall not be held liable for any breach of copyright for images supplied by you.

10.3.1 Any Product or Service purchased by you (if you are a consumer) is for your private and personal enjoyment and you must not give or sell copies to your friends or anyone else. You must not use the Product for any commercial purpose. This means that you are not allowed to sell, broadcast, lend, send or make the Product (or any link to the Product) available to anyone else. To do so will be an infringement of our licensors’ copyright and a material breach of these Terms because the intellectual property rights in the Product may be owned by third parties. Any rights we do not grant are reserved.

10.3.2 Any Product or Service purchased by you (if you are a verified trade customer) is for your legitimate business use. Only in the case of verified trade customers that are registered with us as interior design practices and architects may give, supply or sell Surface View products to anyone else.

11 WRITTEN COMMUNICATIONS AND NOTICES

11.1 We will mainly communicate with each other electronically, such as by email. Applicable laws may require that some of the information or communications we send to you should be in writing, for which purpose we both agree that electronic communications will suffice. This paragraph does not affect your statutory rights.

11.2 All notices given by one of us to the other must be given in writing and delivered by hand, post, fax or email. Notices to us should be given in accordance with the details in paragraph 1.1 above. Notices to you may be given to the email address or the postal or invoice addresses provided when you placed your order.

12 DATA PROTECTION AND PRIVACY

12.1 Please see our privacy policy which can be accessed by clicking on the following link surfaceview.co.uk/privacy-policy

13 EVENTS OUTSIDE OUR CONTROL

13.1 Neither of us shall be liable to the other for any delay or non-performance of our respective obligations under the Agreement to the extent that performance is interrupted or prevented by any act or omission beyond our reasonable control. This paragraph does not affect your statutory rights and in particular our obligation to perform the Contract within 30 days of order as set out in paragraph 5.

13.2 Such delay or non-performance will not be a breach of the Contract and the time for performance will be extended by the period during which performance is prevented. If such delay or failure persists for ninety (90) days or more, the Party not affected may, at its option and if in its opinion it is reasonable for it to do so, terminate the Agreement by giving 14 days written notice of such termination to the other Party.

14 WAIVER

If either of us does not insist upon strict performance of any of the other’s obligations under the Contract or any of these terms, or if either of us does not exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve the other of us from compliance.

15 OUR RIGHT TO VARY THESE TERMS

15.1 We have the right to revise and amend these terms from time to time.

15.2 You will be subject to the policies and terms in force at the time that you order Products or Services from us, unless any change to those policies or these terms is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms before we send you the Order Confirmation (in which case we have the right to assume that you have accepted the change to the terms, unless you notify us to the contrary within 14 working days of receipt by you of the Products).

16 LAW AND JURISDICTION

Contracts for the purchase of Products through our site will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

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