We’ll make your bespoke print and ship it anywhere in the world within 12 working days, with the exception of our ceramic tiles which due to the specialist production process will take 30 working days.
With each order, you will receive tracking details of your dispatched print. Your product will be securely packaged in either a rigid tube, custom made box or sleeved in white card. Every possible measure is undertaken to ensure that your order arrives in the condition that it left us. If for any reason you suspect that your order has been damaged in transit please make sure to sign for the goods as being in a damaged condition. We can then arrange for a replacement to be made for you.
From time to time, if an order is particularly demanding, or if we envisage coming up against local delivery issues, your order may take longer. However we’ll contact you before commencing any order and keep you fully informed of all developments.
Once you’ve placed your order, you’ll receive an email recording your order, and will be assigned a dedicated contact at Surface View, who will contact you directly to check through the details of your order and discuss delivery.
If you become aware that the incorrect delivery address has been entered at the checkout, please make your Surface View contact aware of the change as soon as possible. If the item is already on the way to the incorrect address, you may be charged for any additional delivery costs to get the item to the correct address.
For orders in the UK: £15 shipping cost for all orders under £150. For all orders over £150, shipping is FREE.
For orders in Europe: €20 shipping cost for all orders under €175. For all orders over €175, shipping is FREE.
For orders outside the UK & Europe: $30 shipping cost for all orders under $200. For all orders over $200, shipping is FREE.
In the unforeseen circumstances that import duties are required for goods being delivered in Europe the responsibility for paying these sits with the customer.
We have a money back guarantee based on the quality of our product. Due to the bespoke nature of our products we cannot accept returns if you have changed your mind or for any other aesthetic reason. But if you are unhappy with the quality of the product or the condition in which it arrives with you, please notify us within 14 days of receiving your products, and we will refund or replace your item.
Whilst we’re sure that you’re going to love your Surface View products, you can receive a refund or replacement on your order if you are unhappy with the quality of the product or the condition in which it arrives with you. If you would like to return your order, please notify us within 14 days of receiving your products, and we will refund or replace your item.
If you need reassurance about the quality of our imagery and products before placing your full order, we offer a variety of sampling options. Contact our team about receiving a sample.
If you have any questions about returns then one of our customer services team will be glad to help.